Frequently Asked Questions

A size chart is given on every product page. We request you to read it thoroughly before ordering.

All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.

Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.

No, we do not offer any product customisations, we have standard designs and sizes.

At Paramount, we accept online payments and COD for orders under INR 5000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.

Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.

We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above mentioned time frame. If your enquiry is urgent, please email us on support@paramountchikan.com and one of our team members will get in touch with you at the earliest.

Yes! Our website ships WORLDWIDE.

We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched. Once it's dispatched, you will receive a tracking link via DHL. If your enquiry is urgent, please email us on support@paramountchikan.com and one of our team members will get in touch with you at the earliest. Please click here to see our detailed policy for International Orders.

We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.

We ship all your pieces together as soon as they are ready. In case you receive only part shipment, please reach out to us on support@paramountchikan.com and our customer care team will look into it as soon as possible.   

If you’d like to  make changes to existing details in the order such as your size, delivery address or phone number, please reach us at support@paramountchikan.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.

To request for an exchange/return, please click here.

Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:

Name: Paramount Chikan Export Pvt. Ltd.

Address: 537-D/421 Sri Nagar, Near Gaytri Shakti Peeth Faizullah Ganj Ward,Madiaon, Sitapur Road, Lucknow 226021

Number: 9580501029,9305331037

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.