FAQS

About Parampount Chikan

Paramount Chikan offers hand embroidered chikankari apparel and accessories from the city of Lucknow.

Our flagship Store is in Chowk Bazar, Lucknow – 226003 (U.P) INDIA.

You can shop from our stores or from our website. In case you are looking to customise something, you can connect with us via Email or WhatsApp.

Orders

For Domestic Orders: You can choose to pay at delivery, or pay using any prepaid mode including your credit or debit card, net banking, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

For International Orders: You can pay using any prepaid mode including your credit or debit card, net banking, Paypal, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsApp so that they can accommodate your request and make the necessary changes to your order. Please note that your order cannot be modified or cancelled once it is dispatched from our warehouse.

You can log-in using your registered email address to view your Paramount Chikan Account details. In the ‘Your Orders’ section, you will find your recent order details alongside their current status.

  • Processing: Once your order is placed, you receive any auto-generated email with your order confirmation details. From that time, your order is under Processing for 24 – 48 hours in the process of Quality Control, Packaging and getting ready for Dispatch
  • Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location via the selected logistic service provider.
  • Complete: Your order has been delivered successfully at your delivery location.
  • Canceled: The order has been canceled.

Ideally, it takes 24-48 hours to process a confirmed order to get ready for dispatch, after which the order is shipped to its delivery location. Unless your order specifies any customisations or alterations, our aim is to ensure your order is dispatched within that period the initial 48-72 hours of the order being placed.

Once dispatched, domestic orders typically get delivered in 4-6 working days and international orders in 8-10 working days. However these may vary as per circumstances.

Paramount Chikan wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order. We request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.

Order Details

While placing an order, we require your name, email address, contact number, shipping (and billing unless same).

When placing an order with Paramount Chikan , your email address becomes your registered email address that becomes the basis for further communication regarding your order.

In cases when you place an order for somebody else, or if you choose to pay via a pre-paid mode of payment where your registered address is different from the address you choose to request delivery at, a billing address is required to complete order.

Certain cities charge Octroi on delivery. Any applicable Octroi for a city will be payable by the customer. Please pay Octroi to the courier company if requested by them in your cities. Adachikan.com is not responsible for any Octroi payments.

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsApp so that they can accommodate your request and make the necessary changes to your order.

Order Payments

For domestic orders, you can choose to pay on delivery or pay using your credit / debit card, net banking, e-payments or bank transfer For international orders, you can choose to pay using your credit / debit card, net banking, e-payments or bank transfer.

In case your delivery location is within India, you can select Cash on Delivery as a valid payment mode.

In case there is some technical glitch and your payment fails while placing an order, please reload the page and try again. Kindly ensure your Internet Connection is not disrupted. It is possible the payment page timed out or there was a redirecting issue.

If you continue to face this issue, please connect with us via Email/ WhatsApp our Customer Support Team will assist you in placing your order with us.

In case there is some technical glitch and you are not redirected to the webpage, your order might not reflect under ‘My Orders’ in your Paramount Chikan Account and you may not receive an order confirmation email, in such a case, we request you to please connect with us via Email/ WhatsApp so our team can assure your order has been confirmed and your payment has been verified.

We would require a Transaction ID or any other payment Reference Number with which we can verify your payment, and your order details (the products you wish to order and your contact information) to place your order afresh.

Shipping and Delivering

We deliver to all pin-codes in India and all other countries, with exception to any location restricted by Indian or any government in terms of Import/Export. If you would still like to check for your pin-code, please feel free to connect with us via Email/ WhatsApp.

All international orders up till $300 will be charged $20 flat as shipping charge (irrespective of the total number of items ordered). Our prices are inclusive of all taxes (except Import Duty, if applicable at your destination region).

Usually, the estimated time for delivery for any domestic order is 4-5 working days from the day the order was confirmed. For international orders, the estimated time of delivery lies between 7-8 working days.

Once your order is processed, we hand over your order to logistic services we have partnered with and they deliver the order to your delivery location. Once your order has been handed over, you will be receiving an email on your registered email address with shipping details (i.e.- the logistic service used to send your order along with a tracking number which you can use to track your order progress).

Retaern Refund and Exchange

Paramount Chikan wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order.

We request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.

Yes you can! Please connect with our Customer Support Team via Email/ WhatsApp and we will assist you with the process.

The refund process for your order will be initiated once the return/exchange has been delivered to our warehouse. We will refund your due order amount in the form of Credit in your Paramount Chikan Wallet for your future shopping with us.

You can use redeem your Paramount Chikan Credit for any order you place with us. To redeem your Paramount Chikan Wallet Amount, please route your order via our WhatsApp Customer Support Team so they can ensure your Credit is redeemed smoothly and your order is on its way at the earliest!

Paramount Chikan can offer assistance for you in selecting the most suitable logistics company in your city. However, the cost has to be borne by customer.

Order Customization

For any customization or alterations that you might require, we request you to please connect with us via Email/WhatsApp. Paramount Chikan can customize sizes, stitching services, finishing of products, dyeing of fabrics. If you are looking for something in addition to that, please drop us a message and we will get back to you. Please note that customization services may come at an additional cost, which varies from case to case.

You can simply drop an Email/ WhatsApp message to us with details of what you are looking for; our Customer Support Team will assist you in the best way possible.

The cost of customisation varies case to case. Please ensure that you are aware of the estimate cost of customization before confirming your order.

Our Customer Support Representative will help you with an estimate time for delivery for your customization order. Please note that in certain cases, there may be a slight delay due to disruptions and/ or unforeseen circumstances.

Additional Information

In case you are looking to send someone a Paramount Chikan Gift Card, please connect with us via Email/ WhatsApp. We would require your contact information and those of who you wish to send the Gift Card to. They will be receiving an Email with a Gift Card on the Email address shared by you. The Gift card will have a ‘code’, which can be redeemed while placing an order.

In case you face any issues with your Paramount Chikan gift card, please feel free to connect with us via Email/ WhatsApp. Our Customer Support Team will assist you through the process.

Please note that the Paramount Chikan Gift Card does not have an expiration date, you can redeem it at any point of time while shopping at our website.

You can opt for complimentary gift-wrapping for your order in case you are sending your order to someone by ticking the ‘Gift-Wrapping’ option while checking out. In case you wish to add a Personal Note, please share the text for the same alongside your Order ID to us via Email/ WhatsApp within 24-48 hours of placing an order.

Please note that once the order has been processed, no changes or additions can be made.

In case there is any service you are looking for, please feel free to connect with our Customer Support Team via Email/WhatsApp, we will be happy to assist you!

Scroll To Top
Close
Close
Close

My Cart

Shopping cart is empty!

Continue Shopping

En-US